Privacy Policy
Last updated November 11, 2026
Lovebug Media is a business of Alan Larsen Films LLC ("we," "us"). This policy explains what we collect when you visit lovebugmedia.com, inquire, book, or use your couple portal, and how we use it.
What we collect
- Inquiry and booking details: names, email, phone, wedding date, venue, the collection you choose, and anything you tell us in forms or your wedding questionnaire (for example family names, vendors, timelines and music).
- Your signed agreement: the exact text you signed, your typed signature, the date and time, IP address and browser, kept as a record of the agreement.
- Payments: handled by Stripe. We never see or store your full card or bank account number. We receive limited details such as payment method type, card type (credit or debit), last four digits, and payment status.
- Files: documents you upload to your portal, and the films and footage we deliver to you.
- Site usage and ad attribution: the page you arrived on, the referring site, and ad campaign tags or click IDs (for example from Google or Instagram ads), stored in your browser and attached to your inquiry or booking so we know which ads work.
- Chat: if you use the site assistant, your messages are sent to an AI model run by Cloudflare to generate an answer. Please don't share personal details in chat.
How we use it
To answer inquiries, prepare proposals and agreements, process payments (including the automatic balance charge you authorize), plan and film your wedding, deliver your films, send you service emails about your booking, and improve our marketing. If you opt in, we add you to our mailing list (Mailchimp); you can unsubscribe anytime.
Who we share it with
Only service providers who help us run the business: Stripe (payments), Cloudflare (website, file storage, email delivery and the site assistant), Mailchimp (only if you opt in), and the cinematographers and editors working on your wedding. We don't sell your personal information or share it for cross-context behavioral advertising beyond the ad attribution described above.
Your films and portfolio use
As described in your agreement, we may feature your films in our portfolio and marketing unless you ask us not to in writing before the wedding.
How long we keep it
- Delivered films and portal uploads: available for 12 months after delivery, then removed from the portal.
- Signed agreements and payment records: at least 7 years, for legal and tax purposes.
- Inquiries that don't book: up to 3 years, or sooner on request.
Your rights
California residents (and others where applicable) may ask to know, access, correct or delete their personal information, and won't be discriminated against for doing so. Email info@alanlarsenfilms.com. Some records (like signed agreements and payment records) must be kept by law.
Security
Your portal is reached through a private link or your booking number and email. Keep your link private. Files are stored encrypted with Cloudflare, and payments run on Stripe's secure checkout.
Children
Our services are for adults booking their weddings. We don't knowingly collect personal information from children under 13.
Contact
Alan Larsen Films LLC, dba Lovebug Media, Los Angeles, California. info@alanlarsenfilms.com · (323) 813-1181.